Frequently Asked Questions

megaperya.ph requires identity verification (KYC) before you can make withdrawals or access higher deposit limits. Accepted documents include: government-issued photo ID (Philippine passport, SSS ID, UMID, PhilSys National ID, driver's license, or PRC ID), a selfie holding your ID, and proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months). Documents must be clear, unedited, and show all four corners. KYC review typically takes 1–3 business days.

No. megaperya.ph strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, names, or payment methods — is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function on the login page or contact our support team.

Go to the megaperya.ph Login page and click "Forgot Password." Enter the email address registered to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact [email protected] with your registered email and full name.

You can request account closure at any time by emailing [email protected] with the subject line "Account Closure Request." Please note that any remaining balance must be withdrawn before closure. If you are closing your account due to concerns about problem gambling, we strongly encourage you to consider our self-exclusion tools instead, which provide a more structured and protective solution.

GCash and Maya deposits are typically credited to your megaperya.ph account instantly or within a few minutes. Bank transfers may take 1–3 business hours during banking hours (Monday to Friday, 9AM–5PM Philippine time). If your deposit has not appeared after the expected processing time, please contact our support team with your transaction reference number and the amount deposited.

To withdraw, log in to your megaperya.ph account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. KYC verification must be completed before your first withdrawal can be processed. Withdrawal processing times: GCash and Maya — within 24 hours; bank transfer — 1–3 business days. The minimum withdrawal amount is ₱500.

megaperya.ph does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider (GCash, Maya) may apply their own transaction fees, which are outside our control. We recommend checking with your payment provider for their current fee schedule. All amounts displayed in your megaperya.ph account are in Philippine Peso (₱).

Yes. All games on megaperya.ph use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, dice roll, and bingo number is completely random and independent of previous results. Our RNG systems are regularly audited by independent testing laboratories. Live dealer games use real physical equipment (cards, roulette wheels) streamed in real time, providing an additional layer of transparency. megaperya.ph operates under PAGCOR regulations, which mandate fair gaming standards for all licensed operators.

Absolutely. megaperya.ph is fully optimized for mobile play on both Android and iOS devices. Simply open your mobile browser, go to megaperyaph.org, and log in to your account — no app download is needed. The mobile site automatically adjusts to your screen size, giving you a smooth gaming experience whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. Most slots on megaperya.ph have RTPs ranging from 94% to 97%. The RTP for each game is displayed in the game's information panel. Remember that RTP is calculated over millions of spins — individual session results will vary significantly.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 30x wagering requirement, you must place a total of ₱15,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each promotion.

There are a few common reasons a bonus may not appear: you did not opt in before making your deposit, your deposit did not meet the minimum amount required for the promotion, the promotion has expired, or your account has not yet completed KYC verification. If you believe a bonus should have been credited and was not, contact [email protected] within 48 hours of the qualifying deposit, including your account details and the promotion name.

If you suspect that someone else has accessed your megaperya.ph account without your permission, change your password immediately using the password reset function on the login page, then contact our support team at [email protected] right away. We can temporarily lock your account while we investigate. To prevent unauthorized access, always use a strong, unique password, never share your login credentials, and avoid logging in on shared or public devices.

The minimum age to register and play on megaperya.ph is 21 years old, in accordance with PAGCOR regulations governing casino-style online gaming in the Philippines. All new accounts are subject to age verification as part of the KYC process. Any account found to belong to a player under 21 will be immediately closed and any deposits returned. If you suspect a minor is attempting to access megaperya.ph, please report it to [email protected].

To activate self-exclusion, log in to your account, go to Account Settings, and select the Responsible Gaming tab. Choose your preferred self-exclusion period (6 months, 1 year, 3 years, or permanent). Once activated, your account will be fully blocked and you will be removed from all marketing communications. Self-exclusion cannot be reversed before the chosen period ends. If you need immediate help, you can also contact our support team directly at [email protected] and we will process the exclusion for you. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a responsible gaming program and provides resources for Filipino players affected by problem gambling. You can also reach out to mental health professionals and counseling services available through the Department of Health (DOH) and local government units in Metro Manila, Cebu, Davao, and other major cities. megaperya.ph's support team at [email protected] can also guide you to appropriate resources. Remember: Gambling is addictive. Know when to stop.

megaperya.ph works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For the smoothest experience — especially on live dealer games — we recommend using Chrome or Edge on desktop, and Chrome or Safari on mobile. Make sure your browser is up to date and that JavaScript is enabled. If you experience display issues, try clearing your browser cache and cookies, then reload the page.

Our support team is available 24/7. You can reach us by email at [email protected]. When contacting support, please include your registered email address, a clear description of the issue, and any relevant screenshots or transaction reference numbers. This helps us resolve your concern as quickly as possible. We aim to respond to all email inquiries within 24 hours.